We offer a range of services tailored to help small business owners make the most of their social media presence:

Social Media Audits
Gain clarity and direction with a thorough assessment of your current social media efforts, identifying strengths, weaknesses, and opportunities for growth.

Content Strategies
Develop a bespoke strategy that aligns with your business goals, resonates with your target audience, and ensures consistency across platforms.

Personalised Training & Support
Master essential social media skills – from Canva and AI tools like ChatGPT to content creation and platform optimisation – at your own pace, with one-to-one guidance.

Social Media Management
Let us handle your social media platforms with end-to-end management, including content creation, scheduling, and engagement, tailored to your brand’s voice and objectives.

Canva Template Design
Receive professionally designed, reusable Canva templates to enhance your visual branding and streamline your content creation process.

For more details, please visit our Content Creation Services page.

General Questions

How can I contact you for support?
You can contact us via email at info@adelie-creative.co.uk. Our customer support team is available Monday through Friday, 9 AM to 5 PM.

How do I download the digital products?
Once you complete your purchase, you will receive an email with a download link. Simply click the link to access your digital product.

I didn’t receive my download link. What should I do?
If you haven’t received your download link, please check your spam/junk folder. If it’s not there, contact us at info@adelie-creative.co.uk, and we’ll resend the link.

Can I get a refund for a digital product?
Due to the nature of digital products, we do not offer refunds. However, if you encounter any issues with your download, please contact us, and we’ll be happy to assist you.

Training & Support FAQs

What is included in your social media training?
Our training includes personalised sessions covering effective platform use, engaging content creation, performance analysis, and content planning. Sessions are customised to your specific needs.

What is included in your Canva training?
Our Canva training helps you design custom graphics, presentations, and social media content. Whether you’re new to Canva or looking to refine your skills, our sessions are tailored to you.

Can the training sessions be conducted onsite or online?
Yes, we can conduct training sessions either onsite at your location or online via Zoom.

How do I book a training session?
To book a session, visit our Contact Us page and fill out the booking form. We’ll work with you to schedule a convenient time.

Is payment required in advance for training sessions?
Yes, a 25% non-refundable deposit is required to secure your training slot, with the remaining balance due before the session begins.

What payment methods do you accept for training?
We accept payment via Stripe.

Can I reschedule my training session?
Yes, you can reschedule your session by contacting us at least 48 hours in advance. Rescheduling is subject to availability.

Do you offer group training sessions?
Yes, we offer individual and group training sessions. Group sessions are an affordable way for teams to learn together. Contact us for more details and pricing.

What is your cancellation policy for training sessions?
If you need to cancel, please notify us at least 48 hours in advance for a full refund. Cancellations made less than 48 hours before the session may not be eligible for a refund.

Audits and Content Strategies FAQs

What is a social media audit and content strategy?
A social media audit evaluates your profiles, content, engagement, and performance metrics to uncover opportunities for improvement. A content strategy provides a detailed plan to help you achieve your goals and connect with your audience effectively.

How do I book an audit or content strategy consultation?
To book a consultation, please visit our Contact Us page and fill out the booking form.

Is payment required in advance for audits and strategies?
Yes, all audits and strategy services must be paid for in advance to secure your booking.

How long does it take to complete an audit or content strategy?
Please allow 7-10 working days for completion.

Social Media Management FAQs

What does your social media management service include?
Our social media management includes content creation, scheduling, engagement, performance tracking, and ongoing strategy adjustments, all customised to your brand.

How do I book social media management services?
Contact us via our Contact Us page to schedule an initial consultation. We’ll discuss your goals and create a tailored plan.

Is payment required in advance for management services?
Yes, payments are required in advance, based on your specific management package.

Terms & Conditions FAQs

Is a deposit required for services?
Yes, a non-refundable deposit of 50% of the total project fee is required to secure our Canva Template Design services. This deposit will be credited against the final invoice.

When is the balance payment due?
The balance is due upon project completion and must be paid within 7 days of the final invoice.

Are revisions included?
Our services include up to two rounds of revisions per design or template provided. Additional revisions are charged at £50 per hour.

What is your cancellation policy?
If a project is cancelled after the deposit is paid, the deposit remains non-refundable.

Who owns the designs and templates?
Full ownership transfers to you upon receipt of the final payment. Preliminary works and unused concepts remain our property unless otherwise agreed.

Do you use Canva Pro for designs?
Yes, designs are created using Canva Pro, which may include Pro elements. Editable designs require a Canva Pro account or the client must cover any licensing fees. Non-editable formats (e.g., PNG, JPEG) are available for clients without Canva Pro.

What about licensing for stock content?
You are responsible for obtaining appropriate licenses for any stock images, fonts, or music not provided by Canva. Any content you provide must have the correct rights or permissions.

Payment and Billing Questions

What payment methods do you accept?
We use Stripe for all payments.

Is my payment information secure?
Yes, we use Stripe’s secure payment gateway to protect your information. All transactions are encrypted for your safety.